Managing difficult clients in the age of Covid

A look at the ever changing landscape of customer service.

Coping with difficult clients in the best of times can take a lot of energy for practitioners. COVID-19 has changed those dynamics in many ways. We will explore some new coping techniques and discuss how things are now and how they may evolve.

by: Bethrah Szumski
Slot 5 (Saturday 9:00am-10:30am)
Live Stream & Recording Available
90 minutes / english